Effective Date: 06-07-2024
At Lered Company, we aim to provide top-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted. Please read it carefully before using our services.
1. General Refund Policy
Refunds are only provided under specific conditions outlined below. By purchasing our products or services, you agree to this policy.
2. Eligibility for Refunds
Refunds may be granted in the following situations:
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Non-Delivery of Service:
- If a service is not delivered within the agreed timeframe due to delays caused by Lered Company, you may request a refund.
- You must notify us within 7 business days of the missed deadline.
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Service Deficiency or Failure:
- If the delivered service does not meet agreed specifications, you may be eligible for a refund after we attempt to resolve the issue.
- You must notify us of deficiencies within 15 business days of delivery.
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Duplicate Payments:
- If a payment is charged twice due to a technical error, a full refund will be issued for the duplicate amount upon verification.
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Cancellation Before Start of Work:
- If you cancel a project before work begins, you may be eligible for a partial or full refund depending on the scope of preparatory work already completed.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of Mind: Refunds will not be granted if you decide not to proceed after work has started.
- Partial Work Delivery: If work has commenced, refunds may be prorated based on the completed portion.
- Force Majeure: No refunds are provided for delays or disruptions caused by circumstances beyond our control, such as natural disasters, government actions, or internet outages.
- Subscription Payments: Subscription or recurring service payments are non-refundable once the billing cycle has started.
4. Refund Process
To request a refund:
- Contact us at contact@lered.org with your request.
- Include your invoice number, payment details, and a clear explanation of the issue.
- Our team will review your request within 7 business days and notify you of the outcome.
Approved refunds will be processed via the original payment method within 10-14 business days after approval.
5. Modifications to the Policy
Lered Company reserves the right to modify this Refund Policy at any time. Changes will be communicated via our website or directly to affected clients.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
Email: contact@lered.org
Phone: +212-688661463
By using our services, you acknowledge that you have read and agree to this Refund Policy.